Frequently Asked Questions
Everything you need to know about our craftsmanship, shipping, and service.
How do I care for my leather Dooney & Bourke bag?
Most of our leathers can be cleaned with a soft cotton cloth slightly dampened with distilled water and a mild bar soap. Apply in a circular motion, repeat with distilled water to rinse, and allow to dry completely.
What is the 'Dooney Guarantee' and how does it work?
We stand behind the durability of our leather goods. Every Dooney & Bourke product is backed by a one-year guarantee against ironclad defects in craftsmanship and materials under normal use.
How long will it take for my order to arrive?
Standard shipping typically takes 5 to 7 business days. We also offer premium and overnight shipping options for those who need their fashion essentials delivered more quickly.
What is your return policy for online purchases?
We accept returns of unused and unworn merchandise within 30 days of the ship date. Items must have all original tags attached and be accompanied by the original packing slip.
Are Dooney & Bourke products made of genuine leather?
Yes, we pride ourselves on using high-quality materials, including Italian leathers, coated cotton, and premium suedes, all selected for their beauty and long-lasting durability.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to monitor your package's journey.